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Quick answers about your account, membership, credits, playback and publishing on MonaShort. Can't find what you need? Contact us and we'll help.

Account and sign-in

How do I sign in?

Enter your email address and we'll send you a one-time sign-in code, so there's no password to remember. You can also continue with Google, or use a password if you've set one in Account settings.

I didn't receive the sign-in code.

Codes usually arrive within a minute. Check your spam or promotions folder and make sure the email address is spelled correctly. If you request a new code, only the latest one works.

How do I change the language or switch to dark mode?

Use the language and appearance menus at the top of the page. On a phone, Appearance is under You. Your choice is saved on this device.

How do I delete my account?

Open Account settings and choose Request account deletion. We review the request first, and you can withdraw it while it's under review. Afterwards your profile details are anonymized and you can no longer sign in. Order and payment records are kept as required by law.

VIP membership

What does VIP membership include?

While your membership is active you can watch every paid episode without unlocking it. Membership doesn't add credits to your wallet.

How do renewals work?

Weekly, monthly and yearly plans renew automatically at the end of each period until you cancel. The final price and any tax are shown at checkout before you pay.

How do I cancel?

Turn off auto-renew in the membership section of your account. You keep your membership until the end of the current period and won't be charged again. Canceling doesn't refund the current period; the refund policy explains when a refund is possible.

Credits and unlocking

How do credits work?

Credits unlock paid episodes one at a time. Each paid episode shows its price in credits before you unlock it, and an episode you've unlocked never expires.

Which credits are spent first?

Bonus credits from promotions and rewards are spent before credits you bought. Bonus credits can't be exchanged for cash.

Can episodes unlock automatically?

Yes. Turn on Auto-unlock next episode for a title and the next paid episode is unlocked with your credits when you reach it. It's off by default, and you can turn it off at any time.

My purchase hasn't arrived.

Credits and membership become available as soon as the payment is confirmed. If an order still shows as processing, check Orders in your account before paying again, and contact us if it doesn't clear.

Playback

A video won't play or keeps buffering.

Check your connection and reload the page. Browser extensions, VPNs and strict network filters can block video streams, so try another browser or network. If it still fails, contact us with the title, the episode and the device you're using.

How do I turn on subtitles?

Subtitles are off by default. Use the subtitles control in the player to turn them on and pick a language.

Does the next episode play automatically?

With Autoplay next on, the next episode starts when one ends. A paid episode you haven't unlocked stops at the unlock screen instead.

Are there keyboard shortcuts?

Yes. Press ? on the watch page to see them all. For example, Shift + N jumps to the next episode.

Creators

How do I become a creator?

Sign in and open Apply to become a creator in the site footer or your account menu. Tell us about yourself and your work; our team reviews every application and lets you know the result.

What can I publish?

Short dramas and short films you own or have the rights to, including works made with AI tools. Every title and episode is reviewed before viewers can see it.

How do creators earn?

Creators earn from episode unlocks and from a share of membership revenue, at the revenue share shown in the creator workspace. Earnings and payouts are managed there too.