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Episode unlocks

You can get the credits back for an unlocked episode if you ask within 7 days of unlocking it and you've watched less than 60 seconds or 20% of the episode, whichever is shorter. The whole unlock is reversed, and the credits return to your wallet exactly as they were spent, bonus credits included.

Watching time counts across all your sessions after the unlock.

The time and viewing limits don't apply when we confirm a duplicate charge, a playback failure we can't fix, or an episode that has been permanently removed: those unlocks are reversed in full.

Credit top-ups

You can get a refund for the credits you haven't used from a top-up order. We refund the unused share of what you paid for that order, to the original payment method. For example, if you paid $10 for 1,000 credits and 900 of them are left, the refund is $9.

Credits you've already spent aren't refunded. Bonus credits from promotions, check-ins or invitations can't be exchanged for cash, and bonus credits that came with the refunded order are removed.

VIP membership

Turning off auto-renew stops future charges. You keep your membership until the end of the period you've paid for.

If you ask for a refund, we refund the unused time of the current period in proportion to what you paid, counted from the moment the refund is approved, and your membership ends at that moment. Time that has already passed isn't refunded, even if you didn't watch anything.

Duplicate charges, and periods in which the service didn't work for you, are refunded in full or in part once we've confirmed them.

How to request a refund

• Sign in and open Orders in your account.
• Choose Request refund next to the item and tell us why.
• We review the request and let you know the result. Money goes back to the original payment method; unlock refunds return credits to your wallet.

Card refunds usually take 5 to 10 business days to appear, depending on your bank. We don't charge any fee for refunds.

Other cases

Chargebacks and payment disputes are handled with the payment provider and may reverse the unlocks and credits paid for with that payment. Promotions and rewards that depended on a refunded order are withdrawn to the extent they have not been used.

Nothing in this policy limits refund rights you have under the consumer law where you live.

Questions

If something went wrong, or you can't request a refund in your account, email [email protected] with your order number.